At Two Crows, trust sits at the heart of every relationship. Whether you're getting in touch for the first time, booking a discovery call or working with us as a client, we take your privacy seriously and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have about your personal data.
Who we are
Two Crows is a business growth mentoring and consultancy business supporting founders, business owners and leadership teams.
For the purposes of UK data protection legislation, TwoCrows is the Data Controller.
If you have any questions about this policy or how your information is used, please contact:
Lynda Merryweather
Founder & Business Growth Mentor
Email: lynda@twocrows.uk
The information we collect
Depending on how you interact with Two Crows, we may collect:
- Your name.
- Company name.
- Email address.
- Telephone number.
- Information you choose to share when booking a call or contacting us by email.
- Notes from meetings, mentoring sessions and workshops.
- Workshop attendance records and feedback.
- Clarity4D profile information (where applicable).
- Proposal, agreement and invoicing information where you become a client.
We do not knowingly collect personal information from children under the age of 18.
How we collect your information
We collect information when you:
- Email us.
- Book a call using our online calendar.
- Become a client.
- Attend one of our workshops or events.
- Complete a feedback form.
- Participate in Clarity4D profiling or other business diagnostic activities.
How we use your information
We only use your information where there is a legitimatebusiness reason for doing so.
This may include:
- Responding to your enquiry.
- Delivering mentoring, consultancy or workshop services.
- Managing our relationship with you.
- Preparing proposals and agreements.
- Processing invoices and payments.
- Improving our services through feedback.
- Meeting legal or regulatory obligations.
We do not sell your personal information or share it formarketing purposes.
How your information is stored
We take appropriate steps to protect the information wehold.
Information is stored securely using business systemsincluding Microsoft 365, Google Workspace and QuickBooks, with accessrestricted to Two Crows. We regularly review the information we hold and takereasonable steps to protect it from unauthorised access, loss or misuse.
How long we keep your information
We only keep personal information for as long as it isneeded.
As a guide:
- Client records are normally retained for up to seven years.
- Enquiries that do not become clients are normally retained for up to twelve months.
- Workshop feedback and evaluation data is normally retained for up to three years.
Information is securely deleted or anonymised when it is nolonger required.
Sharing your information
We treat your information as confidential.
We will only share personal information where
- You have asked us to.
- t is necessary to deliver a service you have requested (for example, Clarity4D profiling or accounting services).
- We are legally required to do so.
We never sell your personal information.
Your rights
Under UK data protection law you have the right to
- Request access to your personal information.
- Ask us to correct inaccurate information.
- Request that we delete your information where appropriate.
- Restrict or object to certain types of processing.
- Request a copy of the information we hold about you.
If you would like to exercise any of these rights, pleasecontact us using the details above.
Changes to this policy
We may update this Privacy Policy from time to time toreflect changes in legislation or the way we work. The latest version willalways be available on our website.
Contact
If you have any questions about this Privacy Policy or howTwo Crows uses your information, please contact:
Lynda Merryweather
Founder & Business Growth Mentor
email:lynda@twocrows.uk
