The Challenge

Upskill and support the development of the Head of Recruitment

Permanent recruitment had huge potential but wasn’t delivering. The Head of Recruitment was talented but stuck: too much admin, unclear priorities, employee mindset,and over-reliant on the business owner. Results were inconsistent, pressure was high, and growth was stalled.

The Two Crows Approach

Supporting the Head of Recruitment to step into leadership while putting structure around the function to unlock growth:

  • Clarified ownership, priorities and targets
  • Built confidence in decision making
  • Shifted focus from doing everything to leading effectively
  • Introduced simple, flexible structure
  • Embedded delegation, time management and accountability
  • Turned problems into solutions, plans into action

We then also acted as thinking parter to the MD, ensuring development aligned with wider business goals

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The Shift

The Head of Recruitment now:

  • Takes full ownership of her department
  • Delegates confidently and manages time effectively
  • Brings solutions not problems
  • Has a director mindset
  • Is calmer, more confident and more fulfilled in role

The Impact?

  • More clients
  • More wins
  • Consistent profit
  • Better team utilisation
  • Less pressure on the business owner

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